SF Bay Area Community Blog

Are there employees on your team who go above and beyond that you want to recognize for their outstanding work? The 2018 HDI Service Management Awards' are open now and the submission process is easier than ever! Learn more about HDI Awards > ...
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Using Data, Knowledge, and Analytics to Make Better Business Decisions Mary Cruse (Director, IT Customer Services, First American Corporation) Wed, Oct 10, 2018 - 11:30 am to 1:30 pm GoPro HQ – San Mateo Annual Awards Reception Thu, ...
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Is there someone on your team that consistently goes above and beyond the call of duty and deserves to be recognized for their dedication?  Would you like to attend THE industry event of the year and celebrate their excellence? We invite and encourage ...
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Join Sacramento and San Francisco Bay Area HDI at DriveSavers in Novato for a Private Backstage and Lunch by the Lagoon on Wednesday, September 12th. You'll experience DriveSavers "Life of a Drive" tour, see their state-of-the-art ISO-5 cleanroom and ...
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Amazon gift cards on the line…. Refer a new member to our local HDI chapter and receive a $10 Amazon gift card. Gift cards will be given out to the first five people who refer a new member to our HDI chapter. And yes, one member is allowed to receive ...
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ANALYST AND TECHNICIAN OF THE YEAR Take the time to celebrate the people that work so hard to make technology sing. Give your Service Desk Analysts the recognition they deserve. Nominate a Desktop Technician or Field Services Professional and recognize ...
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Join us for an afternoon of roundtable discussions (new time at   3:30 p.m. ) as we share and learn from each other during our 1st annual SFHDI Round Table Forum.  RSVP early - this will be a popular event.  After, continue the conversation and #comenetworkwithus ...
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#comenetworkwithus as our esteemed Women in Tech panel discusses career growth, work experiences, & learning opportunities. They'll share their experiences and advice on what it's like to be a woman in tech and discuss the importance of diversity ...
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Our March HDI event is a special 2 part offering:  Free 3 hour training - Office 365 Cloud Platform  3 Hour – Introduction & Overview   Limit 20 people; San Francisco Location Only 8:30 a.m. - 11:30 a.m. Meeting - Practical Adoption ...
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Happy New Year 2018 from all of us at San Francisco Bay Area HDI.  We have posted 2018 meeting dates on the  Events   section of our website!  We are working on topics, locations now and we would love your  suggestions  any other ...
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HOST A MEETING!

We are always looking for new venues to host San Francisco Bay Area HDI (SFHDI) chapter meetings. Our meetings are 6 times per year usually on the third Wednesday or Friday at lunch time. Our meeting attendance ranges from 25 to 60 people, depending ...
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Each year, HDI ( http://thinkhdi.com )  works with local chapters to identify and award the highest honors in the technical service and support profession. The award recognizes the industry's top first-level support analysts and desktop support technicians ...
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Julie Mohr is one of HDIs Top 25 Thought Leaders in Technical Support and Service Management . and a regular speaker and contributor to the  San Francisco Bay Area chapter. Amy Eisenberg from Support World interviewed all 25. Read more from Julie ...
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Please join us December 7th as we celebrate all our nominees and announce the 2017 Analyst of the Year and Desktop Technician of the Year. This year's nominees are:   Analyst of the Year Nominees ...
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We're excited to share that HDI is expanding on the West Coast starting a new Local Chapter in Portland, OR.  The first Chapter meeting will be in January.  Let your Portland-based contacts and colleagues know so they don't miss out on the opportunity ...
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Have you or your peer demonstrated a commitment to service and support excellence this year? Give the recognition that is deserved by submitting a nomination for an industry recognized HDI award today! Don’t wait though, the nomination deadline is this ...
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